FSD2641 Call Centre Work 2005
The dataset is (C) available for research only (including Master's, doctoral and Polytechnic/University of Applied Sciences Master's theses). The dataset may not be used for teaching, study (e.g. seminar papers, essays) or other theses (Bachelor's theses or equivalent).
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Terms and Conditions for the Use of the Data
The interviewees or the names of any other persons mentioned by the interviewees must not be identifiable in published quotations from the data. Furthermore, the companies where the interviewees work must not be identifiable in published material. The pseudonym and job title of an interviewee may be disclosed in published excerpts. Regarding the location of an interviewee's workplace, the province and the statistical grouping of the municipality may be disclosed. A company may be referred to by the pseudonym used for it in the data.
The names of the clients as well as the products and services provided by them must be removed from any published excerpts. For instance, the names of the magazines marketed by a contact centre may not be disclosed. Instead, generic categories, such as [women's magazines], [crafts and hobbies magazines], [children's magazines] and [specialist magazines] can be used to refer to them.
The dataset is (C) available only for research including master's theses.
Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi.
Data File Language
The data files of this dataset are available in the following languages: Finnish.
Qualitative data are available in their original language only and are not translated.
Data Citation
The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication.
Suggested citation:
Koivunen, Tuija (University of Tampere): Call Centre Work 2005 [dataset]. Version 1.0 (2011-07-25). Finnish Social Science Data Archive [distributor]. https://urn.fi/urn:nbn:fi:fsd:T-FSD2641
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Disclaimer
The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data.
Study description in machine readable DDI-C 2.5 format
Metadata record is licensed under a Creative Commons Attribution 4.0 International license.