DDI description: Quality and Effectiveness of Social Work: Client Interviews on Social Welfare Services 2024-2025 DDI-kuvailu: Sosiaalityön laatu ja vaikuttavuus: asiakkaiden haastatteluja sosiaalihuollon palveluista 2024-2025 3996 Finnish Social Science Data Archive Finnish Social Science Data Archive Finnish Social Science Data Archive 1.0.0 Quality and Effectiveness of Social Work: Client Interviews on Social Welfare Services 2024-2025 [metadata]. Metadata version 1.0.0 (2026-01-12). Finnish Social Science Data Archive [producer and distributor]. DOI: https://doi.org/10.60686/t-fsd3996; URN: https://urn.fi/urn:nbn:fi:fsd:T-FSD3996 FSD:n aineistokuvailut (FSD metadata records), jonka tekijä on Suomen yhteiskuntatieteellinen tietoarkisto (Finnish Social Science Data Archive), on lisensoitu Creative Commons Nimeä 4.0 Kansainvälinen (CC BY 4.0) -lisenssillä. FSD:n aineistokuvailut (FSD metadata records) by Suomen yhteiskuntatieteellinen tietoarkisto (Finnish Social Science Data Archive) are licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) license. FSD:n aineistokuvailut (FSD metadata records) av Suomen yhteiskuntatieteellinen tietoarkisto (Finlands samhällsvetenskapliga dataarkiv) är licensierad under en Creative Commons Erkännande 4.0 Internationell (CC BY 4.0) licens. Quality and Effectiveness of Social Work: Client Interviews on Social Welfare Services 2024-2025 Sosiaalityön laatu ja vaikuttavuus: asiakkaiden haastatteluja sosiaalihuollon palveluista 2024-2025 3996 urn:nbn:fi:fsd:T-FSD3996 10.60686/t-fsd3996 Puuronen, Anne 0000-0001-5000-6011 Tuominen, Tuula 0009-0001-2789-5794 Nyman, Katrina 0000-0001-5804-8101 Lindroos, Sanni 0009-0001-8146-213X Taipale, Mikko 0000-0002-2693-4253 In accordance with the agreement between FSD and the depositor. VN/29599/2023 Finnish Social Science Data Archive Individual datasets

Individual datasets that do not belong to any series.

 1.0 Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare) & Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare) & Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare) & Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare) & Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare): Quality and Effectiveness of Social Work: Client Interviews on Social Welfare Services 2024-2025 [dataset]. Data version 1.0 (2025-12-22). Finnish Social Science Data Archive [distributor]. DOI: https://doi.org/10.60686/t-fsd3996; URN: https://urn.fi/urn:nbn:fi:fsd:T-FSD3996 customer service customers quality of life social care social interaction social services social work social workers Social sciences Specific social services: use and availability General health and well-being

The data consists of interviews with working-age people, families with children, and older people, in which social welfare services are examined. The data was collected as part of the SULAVA project, which studied the quality and effectiveness of social welfare services in the Inland Finland cooperation area in 2024-2025.

The interviews examined clients' views on service processes, including how smoothly services were accessed and the changes hoped for as a result of the client relationship. The next theme focused on the actors involved in the service process and cooperation between different professionals. In addition, the significance of support received from, or hoped for from, close relations was explored. Finally, the impact of the services on the interviewees' life situations was addressed.

Background information includes gender, age group, welfare area, and social services area.

 Finland Finland Inland Finland collaborative area Individual Individual Clients of social services for working‑age people, families with children and older people in the Inland Finland collaborative area Qualitative Cross-section CrossSection Nyman, Katrina Lindroos, Sanni Taipale, Mikko Mixed probability and non-probability MixedProbabilityNonprobability

The data was collected as part of a larger project, in which a questionnaire was sent out with a participation form attached, allowing social welfare clients to express their interest in participating in the interview. The questionnaire and participation form were sent to just under 5,000 adult clients of adult social services and family services in the Pirkanmaa, Kanta-Häme, and Etelä-Pohjanmaa welfare regions. Of these, 1,200 were sent as paper forms. Social welfare workers were also asked to distribute interview invitations to their own clients, which was also used as the main means of reaching clients of services for the older people.

 Face-to-face interview Interview.FaceToFace Telephone interview Interview.Telephone Web-based interview Interview.WebBased Interview scheme and/or themes InterviewSchemeAndThemes Detailed and specific data description in Finnish and English. The data are checked and processed in detail. If necessary, the data are anonymised. Finnish Social Science Data Archive 33 linterview transcripts in odt format. The data were organised into an easy to use HTML version and includes also a CSV version. The application procedure differs from the one normally used for data archived at FSD and has two stages. The applicant needs to submit separate applications to both FSD and the Wellbeing Services County of Pirkanmaa (Pirha). The application to Pirha - for a university-level thesis or research project - is completed through the Researcher's Digital Service Portal: https://www.pirha.fi/ammattilaiselle/tutkimus. Please note that the portal and the related webpage are available only in Finnish. Applicants who do not speak Finnish are advised to contact Pirha's research coordinators directly for assistance: pirhatutkimus@pirha.fi. A preliminary research plan must be attached to the application. Pirha will inform FSD of its decision. Once the decision has been made, FSD User Services will notify the applicant whether permission to download the data has been granted. The dataset is (D) available only by permission from the data depositor/creator. The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication. Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi. The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data. Researchers have anonymized the data by removing or categorizing personal data and other information that could identify the interviewees, such as names, ages, welfare areas, places of residence, service and organization identification details, information on rare diseases or unusual family situations, hobbies, job titles, and educational background. To prevent identification of respondents, information referring to the wellbeing services county and other places or events, as well as information related to the child's age, was removed from the data at FSD. Changes made at FSD are marked with [[double square brackets]]. FSD3997 Quality and Effectiveness of Social Work: Group Interviews with Employees on Social Welfare Services 2024 FSD3998 Quality and Effectiveness of Social Work: Peer Reflection Discussions of Research Social Workers 2024-2025 FSD4008 Quality and Effectiveness of Social Work: Working-Age Client Survey 2024-2025 FSD4009 Quality and Effectiveness of Social Work: Client-Employee Discussions 2025 FSD4010 Quality and Effectiveness of Social Work: Client Survey for Families with Children 2025 FSD4018 Quality and Effectiveness of Social Work: Employee Survey 2024