Authors

• Finnish National Electronic Library (FinELib)

Keywords

educational libraries, electronic resources, higher education institutions, information retrieval, information/library resources, library services, online services, research

Abstract

The survey studied user views on the electronic resources provided by Finnish university libraries. Electronic resources were taken to include, for instance, electronic publications, e-books, online dictionaries and reference databases.

The respondents were first asked the extent of using e-resources and printed material in general and whether they would have been willing to give up printed materials (books, journals, dictionaries) if electronic versions had been provided by the library. The next set of questions charted whether the respondents had used FinELib services, their reasons for not having used the resources and the source from which they had heard about the services. The respondents were asked how often they used FinELib resources, where they mainly accessed them, for which purposes they had used FinELib services and how important they regarded various FinELib databases and resources.

Relating to user experience, questions charted whether the respondents thought the most important works in their discipline could be found in the FinELib resources, opinions on the type of material that should be included in the resources (e.g. foreign scientific journals, dictionaries), problems encountered when using the resources, and training needs related to the use of the resources. Further questions probed the respondents' views on their colleagues' use of FinELib services, on the future use of FinELib services in general, on the strengths and weaknesses of FinELib, and general satisfaction with the services.

Background variables included the respondent's gender, age, university, student or staff group and field of study or research.