Study title

City Service Survey 2012

Dataset ID Number

FSD3130

Persistent identifiers

https://urn.fi/urn:nbn:fi:fsd:T-FSD3130
https://doi.org/10.60686/t-fsd3130

Data Type

Quantitative

Authors

• Kolehmainen, Ari (FCG Finnish Consulting Group)
• Miettinen, Heikki (FCG Finnish Consulting Group)
• Hokkanen, Olli (FCG Finnish Consulting Group)

Abstract

This survey charted Finnish people's opinions on municipal services and leisure activities in the respondents' municipality of residence. Views on housing, safety and security were also studied.

First, the respondents' opinions on various services in the municipality were assessed with a set of attitudinal statements. The statements concerned the municipality's general affairs, guidance services and communications, healthcare services, social services, education, culture and leisure services, infrastructure, traffic safety, environmental affairs and services, and rescue services.

Next, the respondents were asked which municipal services they or members of their family had used in the last 12 months. The respondents who had used public healthcare services were asked how satisfied they had been with various aspects, such as getting an appointment, transport service, and the waiting time at the reception. The use of culture and leisure services, such as libraries, theatres, concerts, museums, movies and sports events was also covered, and the respondents evaluated whether their municipality offered an adequate number of these services. Questions were also asked about whether the respondents had visited the municipality's web page and how satisfied they were with it.

Housing satisfaction was measured by enquiring how long they had lived in their current municipality of residence and residential area. The respondents' type of housing and housing tenure were also queried. In addition, the respondents' satisfaction with their own residential area, as well as wishes of relocating, were examined.

The respondents were asked whether they felt safe walking in their neighbourhood or in the centre of their municipality during the day or at night, and how worried they were about becoming a victim of various crimes, such as theft, vandalism, or sex offence, in their municipality of residence. The respondents were presented with a list of problems related to coping with everyday life (e.g. unemployment, housing trouble, economic difficulties, illness or disability, and loneliness) and asked whether they or their family members had faced any of them and received or sought for help because of them.

The last questions revolved around child day care and elementary school. The parents rated various characteristics of their children's kindergarten and school, including the cooperation between home and the kindergarten/school, the proficiency of staff, and group sizes in the kindergarten/school.

Background variables included, among others, birth year, gender, household composition, education level, status in employment, municipality of residence, and the number of children under 18 living at home.

Keywords

child day care; dissemination of information; health services; leisure time; local government; local government services; medical care; municipalities; neighbourhoods; offences; personal safety; primary schools; public services; towns

Topic Classification

• Social sciences (Fields of Science Classification)
• Community, urban and rural life (CESSDA Topic Classification)
• Specific social services: use and availability (CESSDA Topic Classification)

Series

City Service Surveys

Distributor

Finnish Social Science Data Archive

Access

The dataset is (B) available for research, teaching and study.

Data Collector

• FCG Finnish Consulting Group

Data Producers

• FCG Finnish Consulting Group

Time Period Covered

2012

Collection Dates

2012-05 – 2012-06

Nation

Finland

Geographical Coverage

Finland, Espoo, Forssa, Haukipudas, Helsinki, Kemi, Kiiminki, Kokkola, Lahti, Laitila, Nurmijärvi, Oulu, Oulunsalo, Rauma, Turku, Yli-Ii

Analysis/Observation Unit Type

Individual

Universe

Citizens in the surveyed municipalities aged 18-70

Time Method

Longitudinal: Trend/Repeated cross-section

Sampling Procedure

Probability: Simple random

The size of the sample varied according to the size of the municipality. Respondents from each municipality were randomly picked from the population. The total size of the sample was 19,500 persons. In-depth sampling information and response rates for each municipality as well as the number of respondents and the information about erroneous addresses are mentioned in the report (available in Finnish only).

Collection Mode

Self-administered questionnaire: Paper

Research Instrument

Structured questionnaire

Response Rate

34.4

Data File Language

Downloaded data package may contain different language versions of the same files.

The data files of this dataset are available in the following languages: Finnish.

FSD translates quantitative data into English on request, free of charge. More information on ordering data translation.

Data Version

2.0

Completeness of Data and Restrictions

To prevent identification of respondents, variables t2 (birth year) and q11 & q12 (year of moving to current residential area and municipality) were categorised.

The responses of 33 people were removed from the data, because they had returned an empty questionnaire. These people were included in the response rate as having responded.

Weighting

There are no weight variables in the data.

Citation Requirement

The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication.

Bibliographical Citation

Kolehmainen, Ari (FCG Finnish Consulting Group) & Miettinen, Heikki (FCG Finnish Consulting Group) & Hokkanen, Olli (FCG Finnish Consulting Group): City Service Survey 2012 [dataset]. Version 2.0 (2018-09-06). Finnish Social Science Data Archive [distributor]. https://urn.fi/urn:nbn:fi:fsd:T-FSD3130

Deposit Requirement

Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi.

Disclaimer

The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data.

Related Materials

Kaupunki- ja kuntapalvelut 2012. Helsinki: FCG Koulutus ja konsultointi Oy.

Related Publications

Kaupunki- ja kuntapalvelut 2012. Helsinki: FCG Koulutus ja konsultointi.