Authors

• Sundbäck, Liselott (Åbo Akademi University)

Keywords

adolescents, employment services, immigrants, immigration, interpersonal trust, social adjustment, social services, social work, social workers, trust

Abstract

The data consists of interviews with professionals working in social services supporting integration or employment services, in which they reflect on the development of trust between young immigrants with a refugee background and the authorities. Fourteen of the interviewees were reached in Finland and nine in Sweden.

First, the participants were asked how well their clients knew the service system and whether they were aware of the reasons for the client meetings. This was followed by a discussion about trust in the meetings and the young people's previous encounters with authorities. In addition, there was interest in the possible loss of trust in the meetings with clients and in the institutional trust of clients. The participants were also asked how different modes of communication, such as working with an interpreter or remote communication, affect the building of trust. Finally, they were asked to describe how they would develop the system from the perspective of trust.

Background information include profession and country of residence.