Authors

• University of Eastern Finland. Department of Nursing Science

Keywords

computer applications, hazards, health professionals, medical care, medical negligence, patients, risk, social care

Abstract

The survey examines users' views on safety incident reporting systems related to client and patient safety, as well as their development needs.

First, respondents were asked how well they know how to use the patient safety incident reporting system. This was followed by questions about how clear and comprehensive the system's predefined response options are, how easy the system is to use, and how satisfied respondents are with the system's functionality and various features. Respondents were also asked how well they could monitor the processing of their reports and receive feedback on them.

Next, the respondents were asked about their willingness to report safety incidents if they could not do so anonymously, and how their willingness to report would change if reporting were mandatory. Respondents were also asked how well the system supports the reporting, management, analysis, and processing of safety incidents, and what improvements they would like to see in the system. Finally, they were asked whether the safety incident reporting system has influenced client and patient safety in their work unit.

Background variables include the respondent's role in the safety incident reporting process, gender, age, years of work experience in social and health care, main work unit, job title, the reporting system in use, training received for using the system, frequency of system use during the past 12 months, and years of employment in an organization that uses a safety incident reporting system.