FSD4010 Quality and Effectiveness of Social Work: Client Survey for Families with Children 2025
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Study title
Quality and Effectiveness of Social Work: Client Survey for Families with Children 2025
Dataset ID Number
FSD4010
Persistent identifiers
https://urn.fi/urn:nbn:fi:fsd:T-FSD4010https://doi.org/10.60686/t-fsd4010
Data Type
Quantitative
Authors
- Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare)
- Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare)
- Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare)
- Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare)
- Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare)
Abstract
The survey examined child and family social work clients' experiences of social welfare services and social work practice. The data was collected as part of the SULAVA project, which studied the quality and effectiveness of social welfare services in the Inland Finland collaborative area in 2024-2025.
First, the survey examined families' use of social services and their need for these services. Respondents were asked, for example, how long they had been clients, for what reason, and how often they meet or are in contact with their social welfare worker. In addition, respondents were asked to assess their family's quality of life. This was followed by questions about customer service experiences within social welfare services and the content of social work practice. Respondents were asked about their experiences with social welfare services, the actions of social workers, and their interactions with them. They assessed, among other things, the expertise, understanding, and reliability of social workers, as well as their satisfaction with the services received.
Next, respondents were asked to evaluate their satisfaction with the support provided by different actors. They also assessed how well social work practice had met their own goals and expectations. In addition, respondents described which aspects of the work or which services had been most and least helpful to them. Finally, they evaluated how their life situation had changed during their time as clients.
Background variables include the respondent's gender, age, mother tongue, position within the family, wellbeing services county, level of education, economic activity, household size, and the number and ages of children who are clients of family services.
Keywords
child protection; children; customer service; customers; parents; quality of life; social care; social interaction; social services; social work; social workers
Topic Classification
- Social sciences (Fields of Science Classification)
- Specific social services: use and availability (CESSDA Topic Classification)
- General health and well-being (CESSDA Topic Classification)
- Family life and marriage (CESSDA Topic Classification)
Series
Individual datasetsDistributor
Finnish Social Science Data Archive
Access
The dataset is (D) available only by permission from the data depositor/creator.
Data Collector
- Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare)
- Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare)
- Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare)
Funders
- European Union. NextGenerationEU (VN/29599/2023)
Time Period Covered
2025
Collection Dates
2025-01-13 – 2025-02-15
Nation
Finland
Geographical Coverage
Finland, South Ostrobothnia wellbeing services county, Kanta-Häme wellbeing services county
Analysis/Observation Unit Type
Family
Universe
Clients of child and family social work services in the Wellbeing Services Counties of Kanta-Häme and South Ostrobothnia
Time Method
Cross-section
Sampling Procedure
Total universe/Complete enumeration
The data were collected using a complete sampling method from clients of family services in the wellbeing services counties of South Ostrobothnia and Kanta-Häme. The sample was limited to those clients who had phone numbers recorded in the wellbeing services counties' systems. The survey was sent to 2,054 client families via text message, which included a brief request to participate and a link to the questionnaire. In South Ostrobothnia, the survey was sent to 1,331 client families, and in Kanta-Häme to 723 client families. In addition to the initial message, two reminder messages were sent. At the end of the questionnaire, there was a separate contact form that could not be linked to the survey responses and that participants could fill in if they wished to take part in a later interview.
Collection Mode
Self-administered questionnaire: Web-based (CAWI)
Research Instrument
Structured questionnaire
Response Rate
7.9
Data File Language
Downloaded data package may contain different language versions of the same files.
The data files of this dataset are available in the following languages: Finnish.
FSD translates quantitative data into English on request, free of charge. More information on ordering data translation.
Data Version
1.0
Related Datasets
FSD4008 Quality and Effectiveness of Social Work: Working-Age Client Survey 2024-2025
FSD4009 Quality and Effectiveness of Social Work: Client-Employee Discussions 2025
FSD4018 Quality and Effectiveness of Social Work: Employee Survey 2024
Completeness of Data and Restrictions
To prevent identification, the researchers have removed names of individuals, locations, organisations, companies, and other identifying information from the data.
To prevent identification of respondents, FSD further anonymised the data by removing children's ages, sensitive information and the name of one third party from the open-ended responses. Changes made at FSD are marked with [[double square brackets]]. In addition, background variables containing open-ended responses to the response option "Other, please specify" were removed from the data, and the number of adults and children in the household were top-coded.
Weighting
There are no weight variables in the data.
Citation Requirement
The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication.
Bibliographical Citation
Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare) & Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare) & Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare) & Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare) & Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare): Quality and Effectiveness of Social Work: Client Survey for Families with Children 2025 [dataset]. Data version 1.0 (2025-12-15). Finnish Social Science Data Archive [distributor]. DOI: https://doi.org/10.60686/t-fsd4010; URN: https://urn.fi/urn:nbn:fi:fsd:T-FSD4010
Deposit Requirement
Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi.
Special Terms and Conditions for Access
The application procedure differs from the one normally used for data archived at FSD and has two stages. The applicant needs to submit separate applications to both FSD and the Wellbeing Services County of Pirkanmaa (Pirha).
The application to Pirha - for a university-level thesis or research project - is completed through the Researcher’s Digital Service Portal: https://www.pirha.fi/ammattilaiselle/tutkimus. Please note that the portal and the related webpage are available only in Finnish. Applicants who do not speak Finnish are advised to contact Pirha’s research coordinators directly for assistance: pirhatutkimus@pirha.fi. A preliminary research plan must be attached to the application.
Pirha will inform FSD of its decision. Once the decision has been made, FSD User Services will notify the applicant whether permission to download the data has been granted.
Disclaimer
The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data.
FSD has not been informed of any publications related to the data.
Study description in machine readable DDI-C 2.5 format
Metadata record is licensed under a Creative Commons Attribution 4.0 International license.