Study title

Interviews with Professionals from Social Services that Support Integration and Employment Services on Trust and Distrust in Encounters with Authorities 2021-2022

Dataset ID Number

FSD4016

Persistent identifiers

https://urn.fi/urn:nbn:fi:fsd:T-FSD4016
https://doi.org/10.60686/t-fsd4016

Data Type

Qualitative

Authors

• Sundbäck, Liselott (Åbo Akademi University)

Abstract

The data consists of interviews with professionals working in social services supporting integration or employment services, in which they reflect on the development of trust between young immigrants with a refugee background and the authorities. Fourteen of the interviewees were reached in Finland and nine in Sweden.

First, the participants were asked how well their clients knew the service system and whether they were aware of the reasons for the client meetings. This was followed by a discussion about trust in the meetings and the young people's previous encounters with authorities. In addition, there was interest in the possible loss of trust in the meetings with clients and in the institutional trust of clients. The participants were also asked how different modes of communication, such as working with an interpreter or remote communication, affect the building of trust. Finally, they were asked to describe how they would develop the system from the perspective of trust.

Background information include profession and country of residence.

Keywords

adolescents; employment services; immigrants; immigration; interpersonal trust; social adjustment; social services; social work; social workers; trust

Topic Classification

• Social sciences (Fields of Science Classification)
• Minorities (CESSDA Topic Classification)
• Social welfare systems/structures (CESSDA Topic Classification)

Series

Individual datasets

Distributor

Finnish Social Science Data Archive

Access

The dataset is (C) available only for research including master's theses.

Data Collector

• Sundbäck, Liselott (Åbo Akademi University)

Funders

• Åbo Akademi University Foundation

Collection Dates

2021-01-01 – 2022-12-19

Nation

Finland, Sweden

Geographical Coverage

Finland, Sweden

Analysis/Observation Unit Type

Individual

Universe

Professionals who work in social services supporting integration or employment services and have guided young people aged 17-30 with a refugee background in Finland or Sweden

Time Method

Cross-section

Sampling Procedure

Non-probability: Availability

The researcher approached local employment and social services in Finland and Sweden to recruit interviewees. Information about the research was passed on to professionals via their supervisors, but interviewees themselves contacted the researcher if they wanted to participate in the study.

Collection Mode

Face-to-face interview

Face-to-face interview: Computer-assisted (CAPI/CAMI)

Research Instrument

Interview scheme and/or themes

Data Files

23 files in odt-format. Additionally, the data were organised into an easy to use HTML version and a CSV version.

Data File Language

The data files of this dataset are available in the following languages: multilingual, Swedish and Finnish.

Qualitative data are available in their original language only and are not translated.

Data Version

1.0

Completeness of Data and Restrictions

Three interviewees from Sweden had previously worked in accommodation units for unaccompanied asylum seekers and also talk about these experiences in the interviews. The interviews are daF4016_09, daF4016_10, and daF4016_12.

The researcher has anonymised the data by removing information such as the interviewees' personal and professional details. The researcher has also removed information about the interviewees' gender.

Citation Requirement

The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication.

Bibliographical Citation

Sundbäck, Liselott (Åbo Akademi University): Interviews with Professionals from Social Services that Support Integration and Employment Services on Trust and Distrust in Encounters with Authorities 2021-2022 [dataset]. Data version 1.0 (2025-10-13). Finnish Social Science Data Archive [distributor]. DOI: https://doi.org/10.60686/t-fsd4016; URN: https://urn.fi/urn:nbn:fi:fsd:T-FSD4016

Deposit Requirement

Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi.

Disclaimer

The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data.

Related Materials

Sundbäck, Liselott (2024) Unfolding trust in institutional encounters between forced migrants and street-level bureaucrats in Finland and Sweden. Faculty of Education and Welfare Studies. Åbo Akademi University.

Related Publications

Sundbäck, L. (2024). Exploring sensemaking of trust through the lens of time: Finnish welfare professionals' perspectives on institutional encounters with forced migrants in the neoliberal welfare state. Time & Society, 33(4), 373-394. https://doi.org/10.1177/0961463X241255869

Sundbäck, L. (2024). Between the client and the institutional system: streetlevel bureaucrats' discretion, positioning and trust in institutional encounters with forced migrants in Finland and Sweden. Social Policy & Society. https://doi.org/10.1017/S1474746424000538