National User Surveys of Finnish Libraries
The national user surveys of Finnish libraries collect information on the use of library services, customer satisfaction and the effectiveness of services. The surveys are aimed at the end users of public, university and special libraries and have been conducted as online surveys. The identical questionnaires used in the surveys enable the comparison within and between the library sectors, as well as the examination of trends. FSD collections cover data for 2008, 2010, 2013 and 2018.