Aineiston nimi

Language Skills of Immigrant Clients of Finnish Public Employment and Business Services 2018

Aineistonumero

FSD3540

Pysyvät tunnisteet

https://urn.fi/urn:nbn:fi:fsd:T-FSD3540
https://doi.org/10.60686/t-fsd3540

Aineiston laatu

Kvantitatiivinen aineisto

Tekijät

• Jopasin, Esther Nzungwa (University of Jyväskylä)

Sisällön kuvaus

The survey charted the views of employees of Finnish Public Employment and Business Services (TE Services) on the significance of immigrants' language skills from the viewpoint of job seeking and customer service. The survey focused on the immigrants' Finnish and Swedish language skills.

First, the respondents were asked about their usual work tasks (e.g. whether they provided services personally, on the phone, online etc. and how often), how often they served immigrant clients and what languages they used with immigrant clients. Several statements on immigrants and customer service were presented next, for example, whether the respondents thought it would be more efficient if immigrant clients' services were provided by someone who speaks their language, whether they changed the way they spoke when serving immigrant clients, and whether they thought the work experience or educational degrees the immigrant clients had gained abroad could be trusted. The survey also included imaginary customer service situations where immigrant clients were served, and the respondents were asked whether they agreed with the conclusions described in these situations. Finally, the respondents were asked to evaluate the language skills of immigrant clients based on their experiences and to compare the CEFR (Common European Framework of Reference for Languages) proficiency levels (A1-C2) to the skill levels in the YKI test (National Certificate of Language Proficiency).

Background variables included when the respondent had filled out the survey (date), as well as the respondent's gender, age group, level of education, job title, mother tongue, and region where the respondent's workplace was located.

Asiasanat

employment; employment services; immigrants; labour market; language skills; minority groups; prejudice; trust

Tieteenala/Aihealue

• Social sciences (OKM:n tieteenalaluokitus)
• Minorities (CESSDAn aihepiiriluokitus)
• Employment (CESSDAn aihepiiriluokitus)
• Equality, inequality and social exclusion (CESSDAn aihepiiriluokitus)
• Language and linguistics (CESSDAn aihepiiriluokitus)

Sarja

Individual datasets

Jakelija

Finnish Social Science Data Archive

Käyttöoikeudet

The dataset is (B) available for research, teaching and study.

Kerääjät

• Jopasin, Esther Nzungwa (University of Jyväskylä)

Ajallinen kattavuus

2018

Aineistonkeruun ajankohta

2018-01-01 – 2018-05-31

Maa

Finland

Kohdealue

Finland

Havaintoyksikkötyyppi

Individual

Perusjoukko/otos

Employees of TE Services in Finland

Tutkimuksen aikaulottuvuus

Cross-section

Otantamenetelmä

Non-probability: Availability

A link to the online Webropol survey was sent to all TE Services employees by email. The link was also shared through TE Services' intranet (TAIMI) and the social media service Yammer.

Keruumenetelmä

Self-administered questionnaire: Web-based (CAWI)

Keruuväline tai –ohje

Structured questionnaire

Datatiedostojen kieli

Aineistopaketti voi sisältää samoja tiedostoja eri kielisinä.

Aineisto sisältää datatiedostoja seuraavilla kielillä: englanti.

Tietoarkisto kääntää kvantitatiivisia datatiedostoja englanniksi. Lisätietoja käännöspyynnön jättämisestä.

Havaintojen ja muuttujien lukumäärä

81 muuttujaa ja 330 havaintoa.

Datan versio

1.0

Aineiston käytössä huomioitavaa

To prevent identification of individuals, variables k7 denoting the respondent's mother tongue and k6 denoting the respondent's job title were categorised at FSD.

The archived data do not contain the responses to open-ended questions.

Painokertoimet

There are no weight variables in the data.

Viittausvaatimus

The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication.

Malliviittaus

Jopasin, Esther Nzungwa (University of Jyväskylä): Language Skills of Immigrant Clients of Finnish Public Employment and Business Services 2018 [dataset]. Version 1.0 (2023-05-10). Finnish Social Science Data Archive [distributor]. https://urn.fi/urn:nbn:fi:fsd:T-FSD3540

Julkaisusta tiedottaminen

Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi.

Varaumat

The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data.

Tietoarkiston tiedossa ei ole julkaisuja, joissa aineistoa olisi käytetty.