Valitse muuttuja

[fsd_no] FSD study number

[fsd_vr] FSD edition number

[fsd_id] FSD case id

[K1] Response time

[K3] Sex

[K4] Age

[K5] Education

[K6] Job title (Categorized in FSD)

[K7] Mother tongue (You can check several) (Categorized in FSD)

[K8] TE-Office

[K9A1] I provide services: Personally

[K9A2] I provide services: On video

[K9A3] I provide services: By phone

[K9A4] I provide services: Online or via chat

[K9A5] I provide services: By email

[K9A6] I provide services: By text message

[K9A7] I provide services: By postal letter or ePost

[K9A8] I provide services: On social media

[K9A9] I provide services: Otherwise, how?

[K10] How often do you serve immigrants clients or handle their documents?

[K11] If your answer wasn't 'Not at all', how many immigrant clients do you serve monthly, or how many immigrant clients' cases do you handle monthly?

[K12A1] What languages do you use with your immigrants clients? Finnish

[K12A2] What languages do you use with your immigrants clients? Swedish

[K12A3] What languages do you use with your immigrants clients? Russian

[K12A4] What languages do you use with your immigrants clients? Estonian

[K12A5] What languages do you use with your immigrants clients? English

[K12A6] What languages do you use with your immigrants clients? Arabic

[K12A7] What languages do you use with your immigrants clients? Somali

[K12A8] What languages do you use with your immigrants clients? Other, what?

[K13A1] Do you agree with the following statements? Serving immigrant clients is easy.

[K13A2] Do you agree with the following statements? I can recognise immigrant clients on the phone based on their names.

[K13A3] Do you agree with the following statements? The clothing of immigrant clients differs from that of the majority population.

[K13A4] Do you agree with the following statements? It is easy to recognise immigrant clients' documents and applications because of their gramatical errors.

[K13A5] Do you agree with the following statements? I would rather not serve immigrants who don't speak Finnish or Swedish.

[K13A6] Do you agree with the following statements? One must be more assertive with immigrant clients.

[K13A7] Do you agree with the following statements? Immigrant clients' issues could be handled more efficiently if all their services were provided by an official who speaks their language.

[K13A8] Do you agree with the following statements? All officials should serve immigrant clients.

[K13A9] Do you agree with the following statements? More officials with different language skills are needed to better respond to immigrants' needs.

[K13A10] Do you agree with the following statements? Officials should be allowed to use more interpreter services.

[K13A11] Do you agree with the following statements? It is difficult to serve an immigrant who has difficulties speaking Finnish or Swedish.

[K13A12] Do you agree with the following statements? When serving an immigrant, I speak more slowly and clearly.

[K13A13] Do you agree with the following statements? You can't always trust the documents of immigrant clients.

[K13A14] Do you agree with the following statements? The work experience immigrant clients have from abroad is not reliable.

[K13A15] Do you agree with the following statements? You can't trust the professional skills immigrant clients have acquired abroad.

[K13A16] Do you agree with the following statements? Immigrant clients' foreign degree certificates are often fake.

[K13A17] Do you agree with the following statements? Immigrant clients increase the workload of TE Office employees more than the majority population.

[K13A18] Do you agree with the following statements? Immigrants should not be served at TE Offices.

[K13A19] Do you agree with the following statements? I like to serve immigrants in their own languages so that I can maintain my language skills.

[K13A20] Do you agree with the following statements? Immigrants are friendlier than the majority population.

[K13A21] Do you agree with the following statements? Immigrant clients follow instructions and orders better than the majority population.

[K13A22] Do you agree with the following statements? Immigrant clients do not want to find a job.

[K13A23] Do you agree with the following statements? Buying and organising integration services for immigrants is a waste of money.

[K13A24] Do you agree with the following statements? I have received orientation on how to deal with immigrant clients.

[K14A1] My views on immigrant services: The client is a 30-year-old female who has recently moved to Finland permanently. She has bus driver training and skills. Her English and Swedish or Finnish are fluent. I offer her bus driver jobs.

[K14A2] Immigrant services: The immigrant client living in Finland is an employer looking for two skilful employees for his car sales company in Finland. He does not speak Finnish or Swedish, so he uses Italian. I refer him to a EURES adviser.

[K14A3] Client is an immigrant married to a Finn. She has been a stay-at-home mom for 15 years in Finland. Her Finnish/Swedish is fluent, but she can't read the Latin alphabet. I refer her to an adviser at immigrant integration services.

[K14A4] My views on immigrant services: The spouse of an immigrant client comes to TE Services to handle the client's affairs without a power of attorney. I ask the spouse to get a power of attorney so that I can serve the client.

[K14A5] My views on immigrant services: The immigrant client is a university student. She asks for information about job openings by phone. I advise her on the use of online services.

[K14A6] A housebuilder has moved from a Swedish-speaking area in Finland to a Finnish-speaking area (or vice versa). He speaks the language of the former area, but not the dominant language of the new area. I refer him to a language course.

[K15A1] Views on the language proficiency level of immigrants: An immigrant with a certificate of A1 or A2 level language skills (Common European Framework of Reference for Languages, CEFR) has basic skills in the language.

[K15A2] Views on the language proficiency level of immigrants: An immigrant with a certificate of B1 or B2 level language skills (CEFR) is able to use the language independently.

[K15A3] Views on the language proficiency level of immigrants: An immigrant with a certificate of C1- or C2-level language skills (CEFR) is a proficient user of the language.

[K15A4] Views on the language proficiency level of immigrants: Language proficiency level A1 from a course completed according to CEFR corresponds to skill level 1 in the YKI test (National Certificate of Language Proficiency).

[K15A5] Views on the language proficiency level of immigrants: Language proficiency level A2 from a course completed according to CEFR corresponds to skill level 2 in the YKI test (National Certificate of Language Proficiency).

[K15A6] Views on the language proficiency level of immigrants: Language proficiency level B1 from a course completed according to CEFR corresponds to skill level 3 in the YKI test (National Certificate of Language Proficiency).

[K15A7] Views on the language proficiency level of immigrants: Language proficiency level B2 from a course completed according to CEFR corresponds to skill level 4 in the YKI test (National Certificate of Language Proficiency).

[K15A8] Views on the language proficiency level of immigrants: The Finnish or Swedish skills of immigrant clients at TE Services are usually poor.

[K15A9] Views on the language proficiency level of immigrants: The Finnish or Swedish skills of clients from EU/EEA countries is not sufficient for completing a vocational qualification after a three-year integration training for immigrants.

[K15A10] Views on the language proficiency level of immigrants: Nervousness while visiting TE Services often makes it difficult for immigrants to demonstrate their Finnish or Swedish skills.

[K15A11] Views on the language proficiency level of immigrants: When second-generation immigrant job-seekers speak Finnish or Swedish, you can hear the accent of their mother tongue.

[K15A12] Views on the language proficiency level of immigrants: I am not able to evaluate Finnish or Swedish skills, so I trust the evaluations by teachers or other experts on immigrants' language skills.

[K15A13] Views on the language proficiency level of immigrants: Age has an impact on how immigrants learn Finnish or Swedish.

[K15A14] Views on the language proficiency level of immigrants: Immigrant men's Finnish or Swedish skills are better than those of women.

[K15A15] Views on the language proficiency level of immigrants: The Finnish or Swedish skills of highly educated immigrants do not develop because they use English.

[K15A16] Views on the language proficiency level of immigrants: Immigrants from EU/EEA countries do not need Finnish or Swedish skills to find a job in Finland.

[K15A17] Views on the language proficiency level of immigrants: An immigrant can find a job during the integration period without Finnish or Swedish skills.

[K15A18] Views on the language proficiency level of immigrants: Immigrants who have completed an English-medium degree programme have very good Finnish or Swedish skills.

[K15A19] Views on the language proficiency level of immigrants: The evaluations by Finnish or Swedish teachers on immigrants' Finnish or Swedish skills are reliable.

[K15A20] Views on the language proficiency level of immigrants: Immigrants with a Finnish spouse have better Finnish or Swedish skills than other immigrants when registering as job-seekers.

[K15A21] Views on the language proficiency level of immigrants: It is more important for immigrants to know Finland's working culture than it is to speak Finnish or Swedish.

[K15A22] Views on the language proficiency level of immigrants: I trust my own evaluation of immigrants' Finnish or Swedish skills.