Tekijät

• Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare)
• Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare)
• Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare)
• Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare)
• Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare)

Asiasanat

adults, customer service, customers, quality of life, social care, social interaction, social services, social work, social workers

Sisällön kuvaus

The survey examined working-age clients' experiences of social work practice within social welfare services. The data was collected as part of the SULAVA project, which studied the quality and effectiveness of social welfare services in the Inland Finland collaborative area in 2024-2025.

First, respondents were asked how long they had been clients of social work services and how often they are in contact with their social worker. In addition, the respondents' experiences of their own quality of life were explored. This was followed by questions about customer service experiences within social work and the content of social work practice. Respondents were asked about their experiences with social work services, the actions of social workers, and their interactions with them. They assessed, among other things, the expertise, understanding, and reliability of social workers, as well as their overall satisfaction with the services received.

Next, respondents were asked to evaluate their satisfaction with the support provided by different actors. They also assessed how well social work practice had met their own goals and expectations. In addition, respondents described which aspects of the work or which services had been most and least helpful to them. Finally, they evaluated how their life situation had changed during their time as clients.

Background variables include the respondent's gender, age, mother tongue, wellbeing services county, level of education, living arrangement, and economic activity.