Tekijät

• Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare)
• Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare)
• Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare)
• Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare)
• Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare)

Asiasanat

child protection, children, customer service, customers, parents, quality of life, social care, social interaction, social services, social work, social workers

Sisällön kuvaus

The survey examined child and family social work clients' experiences of social welfare services and social work practice. The data was collected as part of the SULAVA project, which studied the quality and effectiveness of social welfare services in the Inland Finland collaborative area in 2024-2025.

First, the survey examined families' use of social services and their need for these services. Respondents were asked, for example, how long they had been clients, for what reason, and how often they meet or are in contact with their social welfare worker. In addition, respondents were asked to assess their family's quality of life. This was followed by questions about customer service experiences within social welfare services and the content of social work practice. Respondents were asked about their experiences with social welfare services, the actions of social workers, and their interactions with them. They assessed, among other things, the expertise, understanding, and reliability of social workers, as well as their satisfaction with the services received.

Next, respondents were asked to evaluate their satisfaction with the support provided by different actors. They also assessed how well social work practice had met their own goals and expectations. In addition, respondents described which aspects of the work or which services had been most and least helpful to them. Finally, they evaluated how their life situation had changed during their time as clients.

Background variables include the respondent's gender, age, mother tongue, position within the family, wellbeing services county, level of education, economic activity, household size, and the number and ages of children who are clients of family services.