Tekijät

• Emergency Services College

Asiasanat

ambulance services, assault, discrimination, fire-fighting services, first aid, job satisfaction, paramedical personnel, rescue services, working conditions, workplace bullying

Sisällön kuvaus

The study examined the prevalence of inappropriate and violent treatment in Finland's rescue services and emergency medical care, as well as the impacts of these phenomena and potential preventive measures. The survey is part of the Zero Tolerance project (Pelastustoimen nollatoleranssi syrjinnälle ja häirinnälle - faktaa vai fiktiota?), which explores the prevalence, manifestation, measures, and effects of inappropriate and violent treatment experienced in the rescue and emergency medical services sectors.

At the beginning of the survey, respondents were asked whether they had experienced or observed inappropriate or violent treatment, either within their own organization or from external sources. The prevalence of such treatment was assessed by asking how often the respondents or their colleagues had encountered various forms of inappropriate or violent behavior (e.g., threats, sexual harassment, discrimination) during the past 12 months. After this, the respondents were asked to specify their personal experiences and observations related to the different forms of treatment

The effects of inappropriate or violent treatment (physical/psychological/professional) were assessed by asking about the type and duration of the impacts. Additionally, the survey explored how the respondents reacted to such situations. Next, the survey asked whether the respondent's organization has a reporting system in place for reporting inappropriate or violent treatment. The respondents were also asked for their views on the functionality and use of these reporting systems, as well as their level of work-related exhaustion. Finally, the survey gathered the respondents' opinions on the measures taken by their organization to prevent inappropriate or violent treatment and the perceived effectiveness of these measures.

The background variables in the data include the respondent's occupational group, organizational position, organizational affiliation, gender, work rhythm, length of career, contact method, and language version.