Tekijät

• Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare)
• Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare)
• Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare)
• Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare)
• Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare)

Asiasanat

counsellors, customer service, employees, legislation, social services, social welfare, social work, social workers

Sisällön kuvaus

The data explores the experiences of employees working in social welfare services for working-age adults, families with children, and older people. It focuses on how these professionals perceive the quality and effectiveness of social welfare services in their daily work. The data was collected as part of the SULAVA project, which studied the quality and effectiveness of social welfare services in the Inland Finland collaborative area in 2024-2025.

First, participants were asked how they define high-quality and effective social welfare services, and how they are able to implement these principles in their own work. The interviews also explored how the operational culture of their units influences the quality of work. The next section examined the guidance and instructions used in practice, their perceived significance, the utilisation of research-based practices, and the role of cost-effectiveness in everyday work. Participants were also asked about the impacts of the wellbeing services county reform on the quality of work and on clients' life situations. Finally, the interviews addressed themes related to national-level steering, including how legislation and regulatory guidance shape the quality and effectiveness of social welfare work.

Background information includes the interviewee's gender, occupational title, years of work experience in the social welfare sector, wellbeing services county, and working area within social welfare services.