Tekijät

• Puuronen, Anne (Pikassos Centre of Excellence on Social Welfare)
• Tuominen, Tuula (Pikassos Centre of Excellence on Social Welfare)
• Nyman, Katrina (Pikassos Centre of Excellence on Social Welfare)
• Lindroos, Sanni (Pikassos Centre of Excellence on Social Welfare)
• Taipale, Mikko (SONet BOTNIA Centre of Excellence on Social Welfare)

Asiasanat

customer service, customers, quality of life, social care, social interaction, social services, social work, social workers

Sisällön kuvaus

The data consists of interviews with working-age people, families with children, and older people, in which social welfare services are examined. The data was collected as part of the SULAVA project, which studied the quality and effectiveness of social welfare services in the Inland Finland cooperation area in 2024-2025.

The interviews examined clients' views on service processes, including how smoothly services were accessed and the changes hoped for as a result of the client relationship. The next theme focused on the actors involved in the service process and cooperation between different professionals. In addition, the significance of support received from, or hoped for from, close relations was explored. Finally, the impact of the services on the interviewees' life situations was addressed.

Background information includes gender, age group, welfare area, and social services area.